Privacy Policy

Last updated: 04 November 2026

Home Helper Connect ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website and services.

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1. Information We Collect

We may collect:

• Name and surname
• Email address
• Phone number
• Physical location information
• Messages or enquiries submitted through our platform
• Payment information (processed securely through third-party providers)
• Helper profiles, CVs and supporting documents
• Usage information such as IP address, browser type and device information

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2. How We Use Your Information

Your information may be used to:

• Match families with suitable helpers
• Process enquiries and payments
• Communicate regarding shortlisted candidates
• Provide customer support
• Improve our platform and services
• Prevent fraud and misuse
• Comply with legal obligations

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3. Sharing Information

We do not sell personal information. Information may only be shared:

• With shortlisted candidates where necessary
• With payment providers and communication services
• Where required by law
• To protect rights, safety or prevent fraud

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4. Payments

Payments made through our platform are handled by secure third-party payment providers. We do not store full card or banking details.

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5. Candidate Documents

Candidate CVs, IDs, references and supporting documentation are shared only for recruitment and placement purposes and should not be copied, redistributed or used outside the intended process.

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6. Data Security

We implement reasonable technical and organisational measures to help protect personal information from unauthorised access, disclosure or loss.

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7. POPIA Compliance

We aim to comply with the Protection of Personal Information Act (POPIA) of South Africa regarding the collection, processing and storage of personal information.

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8. Cookies

Our website may use cookies and analytics tools to improve user experience and measure platform performance.

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9. Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Delete personal information where applicable
• Withdraw consent

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10. Contact Us

If you have questions regarding this Privacy Policy, please contact: